Privacy Policy
Last updated: March 19, 2026
1. Introduction
Pacific Cabs (a division of W.R.S.S. Taxi Ltd.), located at 3-17921 55 Ave, Surrey, BC, Canada ("we", "us", "our") is committed to protecting the privacy and personal information of our customers, website visitors, and service users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
We comply with the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA), British Columbia's Personal Information Protection Act (PIPA), and the European Union's General Data Protection Regulation (GDPR) where applicable.
2. Information We Collect
Personal Information You Provide
We may collect the following information when you use our services or submit forms on our website:
- Name, phone number, and email address
- Mailing or street address
- Pickup and drop-off locations
- Company name and billing information (for corporate accounts)
- Complaint or feedback details
Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address and browser type
- Pages visited and time spent on our website
- Referring website or search terms
- Device type and operating system
3. How We Use Your Information
We use the information we collect to:
- Provide taxi dispatch and transportation services
- Process ride bookings and corporate account applications
- Respond to inquiries, complaints, and feedback
- Improve our services and website experience
- Comply with legal and regulatory requirements
- Communicate service updates when necessary
4. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With our drivers and dispatch team to fulfill your service request
- With third-party service providers who assist in operating our website and services (e.g., booking platforms)
- When required by law, regulation, or legal process
- To protect the rights, safety, or property of Pacific Cabs, our customers, or the public
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device. You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.
We may use third-party services such as Google Analytics to analyze website traffic. These services may collect information about your use of our website.
6. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Complaint records may be retained for a minimum period as required by the Passenger Transportation Board of British Columbia.
7. Data Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
8. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to legal obligations
- Portability: Request your data in a structured, commonly used format (GDPR)
- Objection: Object to the processing of your personal information (GDPR)
- Withdrawal of Consent: Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us using the information provided below.
9. Children's Privacy
Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. Third-Party Links
Our website may contain links to third-party websites or services (such as our booking platform). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
- Pacific Cabs (Div. of W.R.S.S. Taxi Ltd.)
- 3-17921 55 Ave, Surrey, BC, Canada
- Phone: (604) 596-6666
- Email: manager@pacificcabs.com